Experience
Platform.sh (now Upsun)
2018 -- present
Senior Support Engineer Elite
- First point of contact for customers experiencing complex infrastructure, performance, and deployment issues across cloud environments
- Diagnose root causes in web application stacks spanning multiple languages, databases, and networking layers
- Act as the bridge between customers and internal engineering teams, translating customer problems into actionable technical reports
- Build and maintain diagnostic tooling and scripts to accelerate issue resolution (DDoS mitigation, resource visualization)
- Author and improve technical documentation and runbooks used company-wide
- Mentor junior support engineers on troubleshooting methodology and customer communication
Carscan BV
2023 -- present
Cloud Engineer (Freelance)
- Designed and deployed scalable cloud infrastructure
- Built systems handling growth from early users to thousands, ensuring reliability and performance
- Worked closely with the product team to understand technical requirements and translate them into infrastructure
InSyPro BV
2008 -- 2018
Co-founder & CTO
- Built a full SaaS ERP platform from scratch serving the insulation industry -- a sector close to energy efficiency
- Scaled infrastructure from shared hosting to a dedicated server rack, managing all technical operations
- Led a small engineering team; directly handled customer support, onboarding, and technical training
- Integrated Belgian open data sources to improve data quality and automate processes
10 years of hands-on experience combining customer support, technical problem-solving, and team leadership in a small-team environment
Notable Projects
Platform.sh Diagnostic Tools
Built DDoS mitigation scripts and resource visualization dashboards used by the entire support team to accelerate incident response.
Distributed Storage Cluster
Designed and deployed a 24TB storage cluster on consumer hardware -- optimizing cost and reliability through hands-on systems engineering.
solar.vanwoensel.info
Custom-built EMS tool to manage my own battery and solar installation. Optimizes charging and usage hour by hour based on energy prices, consumption patterns, and solar forecasts.
Belgian Open Data API
Aggregation layer for Belgian public datasets. For example: data.creakiwi.eu/company?name=like.Eniris* returns live company data from the KBO/BCE registry.